Shipping policy
Overview
At FALAK STORE, we aim to deliver your orders as quickly and efficiently as possible. This Shipping Policy explains how we process, handle, and deliver your orders.
By placing an order with us, you agree to the terms outlined below.
Processing Time
All orders are processed within 0.5–1 business day.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume, processing may take slightly longer, but customers will be informed if delays occur.
Shipping Time
Estimated delivery time is 3 business days.
Delivery times may vary slightly depending on the destination and courier service conditions.
Shipping Coverage
We offer worldwide shipping.
Shipping Charges
We provide free shipping on all products.
There are no hidden charges.
Courier Partners
We use reliable courier services to ensure safe and timely delivery:
TCS
Leopards Courier
Trax
Pakistan Post
M&P
Order Tracking
Once your order is shipped, tracking details will be shared via email and SMS.
Customers can use this information to track their orders in real time.
Cash on Delivery (COD)
We offer Cash on Delivery (COD).
COD is available on all products without any extra charges.
Payment is collected at the time of delivery.
Delivery Delays
Although we aim for timely delivery, delays may occur due to:
Courier service issues
Weather conditions
Customs clearance for international orders
High order volume
We are not responsible for delays caused by third-party courier services.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
We are not responsible for:
Incorrect addresses
Failed deliveries due to customer unavailability
Delays caused by incomplete or incorrect information
Lost or Damaged Packages
If your order is lost or damaged during transit, contact us immediately with your order details.
We will investigate the issue and take appropriate action.
Contact Information
For any shipping-related queries, you may contact us:
Email: zkmart259@gmail.com
WhatsApp: 03173747106
Address: Taj Road, Chaman, Pakistan