Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it
  • Unused, unworn, with tags, and in original packaging
  • You must provide a receipt or proof of purchase
  • A clear unboxing video is mandatory as proof for any claim (damage, defect, or wrong item)

How to Start a Return

To initiate a return, you can contact us through:

Return Address:
Taj Road, Chaman, Pakistan

Once your return request is approved:

  • We will provide return instructions
  • A return shipping label will be provided (no cost to you)

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately with:

  • Your order details
  • Unboxing video proof

We will review the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return:

  • Personal care & beauty products (if used/opened)
  • Perishable goods
  • Customized or special-order products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you're unsure, feel free to contact us before purchasing.

Exchanges

We offer exchanges under valid conditions (defective, damaged, or wrong product).

Once your return is approved, we will process an exchange accordingly.

Order Cancellation

  • Orders can be canceled before they are shipped/booked
  • To cancel, contact us via WhatsApp support (03173747106)

Refunds

Once we receive and inspect your return:

  • We will notify you about the approval status
  • If approved, your refund will be processed to your original payment method

⏱️ Refund Time: Within 3 working days after approval

Please note:
Banks or payment providers may take additional time to reflect the refund.

International Orders (EU Customers)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

  • Item must be unused, in original packaging
  • Proof of purchase required

Need Help?

For any questions regarding returns or refunds:

We’re available 24/7 to assist you.