Privacy policy
Last updated: May 1, 2026
FALAK STORE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FALAK STORE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you.
We may collect:
- Contact details: name, address, shipping/billing address, phone number, email
- Financial information: payment details, transaction data, payment confirmations
- Account information: username, password, preferences
- Transaction information: products viewed, purchased, returned, or exchanged
- Communication data: messages, emails, WhatsApp chats with support
- Device information: IP address, browser type, device details
- Usage data: how you interact with our website and services
Personal Information Sources
We collect personal information from:
- Directly from you: when you place an order, contact us, or create an account
- Automatically: through cookies, browser data, and tracking technologies
- Service providers: payment gateways, shipping partners, Shopify
- Third parties: marketing and advertising partners
How We Use Your Personal Information
We use your data to:
1. Provide & Improve Services
- Process orders, payments, returns, and exchanges
- Deliver products and provide tracking
- Manage your account
- Improve your shopping experience
2. Marketing & Advertising
- Send offers, promotions, and updates via email/SMS
- Show relevant ads based on your activity
3. Security & Fraud Prevention
- Verify transactions
- Prevent fraud or misuse
- Keep our platform secure
4. Communication
- Respond to customer support queries
- Provide order updates
5. Legal Compliance
- Follow applicable laws and regulations
- Respond to legal requests if required
How We Disclose Personal Information
We may share your information with:
- Shopify & service providers (payments, shipping, hosting, analytics)
- Marketing partners for advertising and promotions
- Courier partners (TCS, Leopards, Trax, Pakistan Post, M&P) for delivery
- Legal authorities if required by law
We only share necessary information to operate our business.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes your data to provide and improve services.
Your data may be transferred internationally through Shopify’s infrastructure.
To learn more:
https://privacy.shopify.com/en
Third-Party Links
Our website may include links to third-party websites.
We are not responsible for their privacy practices.
Children’s Data
Our services are intended for users 18 years or older.
We do not knowingly collect data from minors.
Security & Data Retention
We take reasonable steps to protect your information.
However, no method is 100% secure.
We retain your data only as long as necessary to:
- Provide services
- Comply with laws
- Resolve disputes
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Request data transfer
- Opt-out of marketing emails
You can unsubscribe anytime via email links.
Complaints
If you have concerns about your data, contact us directly.
You may also contact your local data authority if applicable.
International Transfers
Your data may be stored or processed outside your country.
We ensure appropriate safeguards for such transfers.
Changes to This Policy
We may update this policy at any time.
Changes will be posted here with an updated date.
Contact Us
For any privacy-related questions or requests:
📧 Email: zkmart259@gmail.com
📱 WhatsApp: 03173747106
📍 Address: Taj Road, Chaman, Pakistan (86000)
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- Shopify-compliant
- Aligned with your real practices
- Professional & trust-building
When ready, say:
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Got it 👍 I’ll keep everything exactly the same and ensure the email is correctly set to zkmart259@gmail.com throughout.
Privacy Policy – FALAK STORE
Last updated: May 1, 2026
FALAK STORE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FALAK STORE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you.
We may collect:
- Contact details: name, address, shipping/billing address, phone number, email
- Financial information: payment details, transaction data, payment confirmations
- Account information: username, password, preferences
- Transaction information: products viewed, purchased, returned, or exchanged
- Communication data: messages, emails, WhatsApp chats with support
- Device information: IP address, browser type, device details
- Usage data: how you interact with our website and services
Personal Information Sources
We collect personal information from:
- Directly from you: when you place an order, contact us, or create an account
- Automatically: through cookies, browser data, and tracking technologies
- Service providers: payment gateways, shipping partners, Shopify
- Third parties: marketing and advertising partners
How We Use Your Personal Information
We use your data to:
1. Provide & Improve Services
- Process orders, payments, returns, and exchanges
- Deliver products and provide tracking
- Manage your account
- Improve your shopping experience
2. Marketing & Advertising
- Send offers, promotions, and updates via email/SMS
- Show relevant ads based on your activity
3. Security & Fraud Prevention
- Verify transactions
- Prevent fraud or misuse
- Keep our platform secure
4. Communication
- Respond to customer support queries
- Provide order updates
5. Legal Compliance
- Follow applicable laws and regulations
- Respond to legal requests if required
How We Disclose Personal Information
We may share your information with:
- Shopify & service providers (payments, shipping, hosting, analytics)
- Marketing partners for advertising and promotions
- Courier partners (TCS, Leopards, Trax, Pakistan Post, M&P) for delivery
- Legal authorities if required by law
We only share necessary information to operate our business.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes your data to provide and improve services.
Your data may be transferred internationally through Shopify’s infrastructure.
To learn more:
https://privacy.shopify.com/en
Third-Party Links
Our website may include links to third-party websites.
We are not responsible for their privacy practices.
Children’s Data
Our services are intended for users 18 years or older.
We do not knowingly collect data from minors.
Security & Data Retention
We take reasonable steps to protect your information.
However, no method is 100% secure.
We retain your data only as long as necessary to:
- Provide services
- Comply with laws
- Resolve disputes
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Request data transfer
- Opt-out of marketing emails
You can unsubscribe anytime via email links.
Complaints
If you have concerns about your data, contact us directly.
You may also contact your local data authority if applicable.
International Transfers
Your data may be stored or processed outside your country.
We ensure appropriate safeguards for such transfers.
Changes to This Policy
We may update this policy at any time.
Changes will be posted here with an updated date.
Contact Us
For any privacy-related questions or requests:
📧 Email: zkmart259@gmail.com
📱 WhatsApp: 03173747106
📍 Address: Taj Road, Chaman, Pakistan (86000)